Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you visit our site.

Information you provide:

• Name, email address, and phone number submitted through contact forms, booking requests, the healing assessment quiz, or email capture forms
• Your responses to the healing assessment quiz, including answers about your personal health history, emotional experiences, and wellbeing
• Payment information submitted through our shop checkout (processed by Stripe — we do not store your card details)
• Notes or messages you include with consultation requests or intake forms

Information collected automatically:

• Pages visited, time spent on pages, and navigation patterns on our site
• Your IP address, browser type, and device information
• Referral source (how you found us, including UTM parameters from ads or links)
• Cookie identifiers used for analytics and advertising

2. How We Use Your Information

• To deliver and personalize our healing services and recommendations based on your assessment quiz responses
• To respond to your inquiries, consultation requests, and bookings
• To send you transactional emails including booking confirmations and session materials
• To send you marketing emails and healing resources if you have opted in — you may unsubscribe at any time
• To process payments for shop orders and session bookings
• To improve the website experience and understand how visitors engage with our content
• To measure the effectiveness of our marketing efforts

3. Email Marketing (ConvertKit / Kit)

When you complete our healing assessment quiz, submit your email through our website, or download a resource, you may be added as a subscriber to our email list managed through ConvertKit (Kit). We use this platform to send healing resources, updates, and service information.

Every marketing email includes an unsubscribe link. You may opt out at any time and we will promptly honor your request. To request removal of your data from ConvertKit, contact us at mysacredhealing1@gmail.com.

4. Third-Party Services

We use the following third-party services which may collect or process your data according to their own privacy policies:

• Stripe — payment processing for shop orders and session bookings. Stripe collects and processes your payment card information. We do not store card details. See Stripe's Privacy Policy.
• ConvertKit (Kit) — email marketing and subscriber management. See ConvertKit's Privacy Policy.
• Meta (Facebook) Pixel — we use Meta's advertising pixel (ID: 1421235849808069) to measure advertising effectiveness and reach people who may benefit from our services. Meta may use cookies and similar technologies to track your activity on our site and across the web. See Meta's Privacy Policy. You may opt out of Meta's targeted advertising through your Facebook ad settings or through the Digital Advertising Alliance at optout.aboutads.info.
• Postmark — transactional email delivery for booking confirmations and lead notifications.
• Neon / PostgreSQL — secure cloud database storage for form submissions, bookings, and session data.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies for the following purposes:

• Analytics: We collect anonymized data about how visitors use our site to improve the experience. This includes page views, session duration, and traffic sources.
• Advertising: The Meta Pixel places a cookie on your device when you visit our site. This helps us understand which of our ads lead to bookings and allows us to show relevant ads to people who may benefit from our services.
• Functional: Some cookies are necessary for the site to function correctly, such as remembering your session when using the client portal.

You may disable cookies through your browser settings. Note that disabling cookies may affect site functionality. For information about opting out of interest-based advertising, visit the Digital Advertising Alliance at optout.aboutads.info.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, or as required by applicable law. Quiz responses, booking records, and client session data are retained for a minimum of three years for service continuity purposes. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Opt-out of marketing: Unsubscribe from email marketing at any time using the link in any email, or by contacting us directly
• Opt-out of sale (CCPA): We do not sell your personal information to third parties
• Data portability: Request a copy of your data in a portable format

California residents have additional rights under the California Consumer Privacy Act (CCPA). Individuals in the European Economic Area have rights under GDPR. To exercise any of these rights, contact us at mysacredhealing1@gmail.com.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our database is hosted on Neon, a secure cloud provider, and all payment processing is handled by Stripe, which is PCI-DSS compliant.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Sensitivity of Information

Our services involve discussions of personal health, emotional history, trauma, and wellbeing. We treat this information with the highest level of confidentiality. Healing assessment quiz responses and session intake information are used solely to personalize your experience and deliver our services. We do not share this sensitive information with any third party except as required to deliver the service (e.g., payment processing) or as required by law.

10. Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe a child has submitted information through our website, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: mysacredhealing1@gmail.com
• Business: My Sacred Healing at The Wellness Box
• Practitioner: Dr. Mel
• Location: Atlanta, GA area
• Website: mysacredhealing.org